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- Packages can only be delivered to residential addresses, not to PO box addresses.
- As soon as your order leaves the warehouse, we will send you an email with a Track & Trace code with which you can track the status of your shipment.
- No delivery on Sun/Monday and public holidays.
Shipping rates within the EU
We offer a Free shipping within the EU when spending above €75.
Shipping costs for orders under €75:
- Netherlands - €4.95
- Belgium - €5.95
- Germany - €5.95
- France - €14.95
Shipping rates outside the EU
For shipments outside the EU, the free shipping expires and different rates apply.
- Switzerland - CHF30.20
- DHL: Ordered before 23:59 delivered next working day.
- Bpost: Ordered before 18:00shipped the same working day
- DHL: Shipped before 16:00 same working day
- DHL Ordered before 16:00shipped the same working day
How long do I have a warranty on an item?
What exactly is covered by the warranty?
The warranty covers material and manufacturing defects. Damage to the products due to negligence or negligent maintenance is not covered by the warranty.
What is the warranty certificate of my item?
The order number that you have received from us by email serves as proof of warranty.
Help, the quality of my plant deteriorates shortly after purchase. What now?
Our plants come directly from the grower and are packed and shipped with care. After delivery, the care and living conditions of the plant cannot be checked by us. If your plant changes or dies within two weeks of purchase, we will send you a refill package free of charge. Send a photo of the product and your order number to firstname.lastname@example.org You will receive as soon as possible a new content for the glassware: pebbles, soil, moss and plant(s).
My product has defects. Can I exchange it?
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Ons doel is om duurzaam leven toegankelijk en modieus te maken. We willen mensen inspireren om bewuste keuzes te maken als het gaat om interieurdecoratie. En om bewustzijn te creëren over het belang van het beschermen van onze planeet. We streven ernaar om hoogwaardige, duurzame en lokaal gemaaktproducten te creëren die niet alleen stijlvol zijn, maar ook functioneel.